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RETURN POLICY

Our Return Policy is part of, and must be read in conjunction with, the Terms and Conditions.

We reserve the right to change this Return Policy at any time. 

This Return Policy was last modified on 8th June, 2018.

When you receive a product it is important that you check this as quickly as possible on the basis of the invoice and always before using it. If an error or problem occurs, this must be communicated to us as soon as possible so that we can find out. 
Please ensure that you have a return authorization number in your possession before returning products. This authorization number can be obtained from our customer service. Without this number it can be difficult to process the return shipment, which can make the process last longer. The contact details of our customer service can be found on the Contact Us page.

The right to change of thoughts

You have 14 days to cancel your order, this is covered by our 14 day return policy, which starts on the day after you receive your order. You only need to follow the steps below (Read 'What to do when returning an item').

The items may only be returned unused in the original packaging as you have received it.

Receive damaged or wrong products

Our sincere apologies for receiving a damaged or wrong product. We understand how frustrating this can be and we are going to try to solve this as quickly as possible.

If you believe that you have received the wrong products, please contact us.

To receive a refund or replacement, you must return the item in the same condition as you received it and within 14 days from the day you received the product.

Not received yet

We apologize for the fact that you did not receive the article. This is not very common and we want to solve this as soon as possible.

To receive a refund or a replacement product, you must not have received the item within 21 days of shipment.

What to do when returning an item

Please contact our customer service to organize a return shipment.

We need your order number, the name of the item you want to return, and the reason for the return shipment. As soon as we have received this information, we will send you a unique return authorization number and all further required information.

Please pack the item securely and make sure your order number, name and address are in the box.

Make sure you receive a proof of shipment when you return the item. This is free and without this proof, in the unlikely event that the article is lost during shipment, we can not process a refund or send a replacement item.

If you have requested a replacement item and this product is no longer available, we will refund the amount and return it to the account used for the original purchase. 

Our return address: 

Staci Belgium NV | Scheldeweg 1 - 2850 Boom, Belgium

Every item that you have accepted and then return is for your own responsibility until it reaches our warehouse. We recommend using a supplier that insures the amount of the goods.

Returning a replacement product

If an ordered item proves to be incorrect and has been replaced, then you have the right to cancel your order for the replacement product within 7 working days starting on the day after you received the replacement item and you will receive a refund.

Costs of returning

We can only reimburse the return costs if:

  • we have sent the wrong article, or
  • the item is damaged or incorrect, or
  • if you return a replacement item or receive a replacement item that you do not want to keep.

We will not pay return costs for items that are working. The cost of returning an item depends on the item and will be communicated to you after the test process has been completed.

Complaints

If you are not satisfied with the way we have handled the return, replacement or repair of an item, we apologize. We want to resolve the issue. Please contact our customer service.